RESTAURANT & BAR CONSULTANCY
Your Partner in Hospitality Growth
Sometimes, all it takes is a fresh pair of eyes and an outside perspective.
For business owners and managers, it’s easy to get caught up in the day-to-day. The to-do list grows, the days get longer, and before you know it, the small details start slipping through the cracks—and those small things can quickly snowball.
Whether it’s:
-Refining your service flow
-Delivering impactful group or one-on-one training
-Reimagining your operations to scale and grow
-Managing the opening or relaunch of a venue
With hands-on experience as part of opening teams for Wagamama, Carluccio’s, and Individual Restaurants—brands known for their rigorous training and high standards—I’ve learned from some of the best in the business.
Because good service is great
But exceptional hospitality? That’s unforgettable.
Hospitality Consultancy & Training Services
Frontline Team Workshop
Business Model Consultancy
Mystery Visit + Coaching
Half-day or full-day staff training designed to turn basic service into genuine hospitality.
- Guest engagement, smiles, and care at every touchpoint
- Scenario-based learning and roleplay
- Confidence building for upselling naturally
Outcome: Consistent, memorable guest experiences that drive repeat business.
Mystery Visit + Coaching
Business Model Consultancy
Mystery Visit + Coaching
We experience your venue as a guest, identify missed opportunities, and deliver coaching that creates immediate improvements.
- Mystery diner report with real insights
- On-the-spot coaching for staff
- Practical steps for boosting guest experience and sales
Outcome: Quick wins that make a visible impact on service and sales.
Business Model Consultancy
Business Model Consultancy
Business Model Consultancy
We go beyond service training to review your hospitality business model. From menu design and pricing to team structure and guest journey mapping, we align your operation for profitability.
- Analysis of current business model
- Recommendations for efficiency and guest loyalty
- Strategies to connect hospitality directly to revenue growth
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We go beyond service training to review your hospitality business model. From menu design and pricing to team structure and guest journey mapping, we align your operation for profitability.
- Analysis of current business model
- Recommendations for efficiency and guest loyalty
- Strategies to connect hospitality directly to revenue growth
Outcome: A stronger, more profitable business with hospitality at its heart.
Ongoing Retainer Support
Business Model Consultancy
Business Model Consultancy
For operators who want continuous improvement, we offer monthly support.
- Refresher training sessions
- Recruitment consultancy and team development
- Regular progress reviews with measurable KPIs
Outcome: Long-term guest loyalty, higher sales, and a team culture that lasts.
SENIOR & MIDDLE MANAGMENGT RECRUITMENT
Your Partner in Hospitality Talent
We have recruited for most of the major hotel and restaurant companies. Roles as diverse as:
Operations Directors to Chief Engineers, HR Directors to Directors of Finance, or IT Managers. Restaurant Managers, Sommeliers, Pastry Chefs, L and D Managers, Sales Directors, Head Bartenders, Head Chefs, in fact any Senior and Middle Management roles within the huge hospitality industry.
After many years within the industry, we genuinely understand your recruitment brief. Against that brief, we conduct a search, identify, interview and propose potential candidates.
We will never bombard you with masses of CVs, rather forward you 2 or 3 who are a match to your specific requirements.
How do we find them?
A huge number of contacts, years of experience, masses of industry knowledge and total dedication to fulfilling a brief!!
